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  • Context Help

    Context-sensitive help, or just “context help”, is a type of user documentation, which is smart enough to deliver the right content at the right moment. Often, this type of documentation is embedded into the application itself, rather than being a separate artefact.

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  • Research video instructions

    As with nearly every creation, when making an instruction video one should first ask what the purpose of the video is. Is the goal to motivate people, instruct them or simply to demonstrate something? The goal of the instruction video largely determines the different elements and method of the video.

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  • Instruction videos: a rewarding experience

    An instruction video can be very effective indeed. People consider an instruction video to be an experience rather than an instruction. Such an experience takes away the feeling of ‘being told what to do’. Because an instruction video also is very close (if not, identical) to the actual situation in question, people are certainly inclined to give you their attention.

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